Welcome to Trilume (“we”, “our”, “us”). By accessing or using our website [https://trilume.in], purchasing our products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.
1. General
These Terms apply to all visitors, users, and customers of Trilume.
We reserve the right to update or modify these Terms anytime. Changes will be posted on this page.
2. Products & Orders
- All candles are handcrafted; slight variations in color, texture, or fragrance strength may occur.
- By placing an order, you confirm that all details you provide (name, address, payment info) are accurate.
- Orders are subject to acceptance and product availability. We may cancel or refuse an order at our discretion (e.g., stock unavailability, payment issues).
3. Pricing & Payments
- All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to change prices at any time without prior notice.
- Payments must be completed through our secure payment gateways (e.g., Razorpay, PayU, PayPal, Shopify Payments). We do not store card information.
4. Shipping & Delivery
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
- Risk of loss passes to you upon delivery of the product to your address.
- Shipping charges, if applicable, will be displayed during checkout.
5. Returns & Refunds
- Please refer to our Return & Refund Policy for detailed terms.
- Refunds will only be processed as per the eligibility criteria mentioned there.
6. Intellectual Property
- All content on our website (logo, brand name, text, images, product descriptions) is the property of Trilume and protected under applicable copyright/trademark laws.
- You may not copy, reproduce, or use any of our content without prior written permission.
7. Candle Safety Disclaimer
- Customers are responsible for following the Candle Safety Guidelines provided with each purchase and on our website.
- Trilume is not liable for damage, accidents, or injuries arising from misuse or neglect of candle safety instructions.
8. Limitation of Liability
- We strive to provide high-quality products, but we make no warranties, express or implied, about the suitability of products for specific purposes.
- Our liability, if any, shall be limited to the value of the product purchased.
- We are not responsible for indirect, incidental, or consequential damages.
9. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in [Varanasi, Uttar Pradesh].
10. Contact Us
For queries, concerns, or grievances, please reach out:
📧 trilume.candles@gmail.com
📱 Instagram: @Trilume | Threads: @trilume.candles