At Trilume (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with us.
Information We Collect
- Personal details: name, email, phone number, billing/shipping address.
- Payment details (processed securely by our payment partners; we do not store card info).
- Website usage data (cookies, analytics).
How We Use Your Information
- To process and deliver your orders.
- To provide customer support and respond to queries.
- To send you updates, offers, or newsletters (only with your consent).
- To improve our website, products, and services.
Sharing of Information
- With logistics partners (for order delivery).
- With payment gateway providers (for processing payments).
- With service providers (e.g., email marketing tools).
- We do not sell or rent your personal information to third parties.
Data Security
We use secure servers, SSL encryption, and trusted third-party processors to protect your data.
Your Rights
- Access, update, or correct your information.
- Opt out of marketing communications anytime.
- Request deletion of your data (subject to legal/transactional obligations).
Contact
For privacy-related concerns:
trilume.candles@gmail.com